Shipping Policy

Milbys Ltd — Shipping Policy

Domestic Shipping

Order Processing Time

- Orders may take up to 3 days to be processed.

- Orders are processed 5 days a week, from Tuesday to Saturday.

- There may be delays if our store is closed for any period. Any such closures will be clearly displayed on our website.

Shipping Methods

| Shipping Method | Estimated Delivery Time | Cost |

|----------------------|-------------------------|-------|

| Royal Mail 1st Class | 1 Business Day | £1.50 |

| Royal Mail 2nd Class | 3 Business Days | £1 |

| Yodel Store to Door | 2 Business Days | £5 |

- Vouchers purchased independently will be posted using Royal Mail. For all other packages, Yodel delivery services will be used.

- Depending on the size of your order, your delivery may be split into multiple packages.

Shipping Confirmation

- Tracking information will be sent to your email once the parcel has been registered for delivery. You can track the parcel from our door to yours.

Click and Collect

- To use Click and Collect, select this option when placing an order online or over the phone. Items are to be collected from:

- **Address:** 14 Godstall Lane, Chester, CH1 1LN

- When selecting Click and Collect, choose the date and time you wish to collect your parcels. Items will be ready for this time period.

- Parcels will be held for up to 1 week post-collection time. If not collected within this period, a refund will be issued.

- When placing an order, you will be prompted to select a date and time for collection. A reminder email will be sent, and items will be held for 1 week after this.

International Shipping

- We currently do not offer international shipping. This will be updated as necessary.

Duties and Taxes

- You will be responsible for any duties and taxes required for products entering your country.

Returns and Cancellations

Returns

- We do not offer refunds or exchanges on products purchased in-store or online.

- If you have a quality issue with a product purchased within 30 days, contact the store at 01244 575046 or shop@milbys.co.uk with details and pictures of the issue. A team member will advise on the next steps.

- If the product needs to be returned, we will either arrange for a carrier to collect it or you can drop it back to the shop.

- Returns for products with quality control issues will be handled and replaced free of charge. Returns for any other reason will not be accepted.

- Once the product is returned and the quality issue identified, we will arrange for a replacement within 5 working days. Delivery may take up to 10 working days.

Cancellations

- We do not offer cancellations, refunds, or returns if you change your mind about a purchase. Ensure you are completely satisfied before making payment.

- If there is a quality issue, we will resolve it. No cancellations, refunds, or replacements will be issued for any other reason.

Contact Us

If you have any questions about this Shipping Policy, please contact us at 01244 575046 or shop@milbys.co.uk.